Privacy Policy

1. Who We Are

Simplinx is an industrial connectivity company headquartered in Istanbul, Turkey. We develop and manufacture the SMX product line of secure remote access devices and industrial IoT gateways.

Data controller: Simplinx · Istanbul, Turkey · info@simplinx.com

2. Information We Collect

Contact and Enquiry Data

When you submit a form on this website (contact, pricing enquiry, partner application, support request), we collect: name, work email address, company name, and the content of your message. This information is used solely to respond to your enquiry.

Product Registration and Support

When you register an SMX device or contact our support team, we may collect device serial numbers, firmware versions, and technical details necessary to provide assistance.

Website Analytics

We may use analytics tools to collect anonymised, aggregated data about how visitors use this website (page views, session duration, traffic sources). No personally identifiable data is stored in analytics.

3. How We Use Your Data

• To respond to your enquiries, quote requests, and support tickets
• To process partner and reseller applications
• To send product updates or security advisories you have opted into
• To improve our website and services

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing (GDPR)

For visitors based in the European Economic Area, we process personal data on the following bases:

• Legitimate interests — responding to business enquiries and providing support
• Consent — where you have opted in to receive communications
• Contractual necessity — for customers and partners with whom we have an ongoing relationship

5. Data Retention

Enquiry and contact data is retained for up to 3 years, or longer if required by applicable law or an ongoing business relationship. You may request deletion at any time by contacting us at info@simplinx.com.

6. Cookies

This website uses only essential cookies required for basic functionality. No advertising or third-party tracking cookies are used. Any analytics cookies used are anonymised and do not identify individual users.

7. Your Rights

Subject to applicable law, you have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to processing, and withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at info@simplinx.com.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, or loss. Simplinx is ISO 27001 certified for information security management.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates the most recent revision. Continued use of this website following any changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related enquiries or to exercise your rights:

Email: info@simplinx.com
Address: Simplinx, Istanbul, Turkey